FAQs & Support

Each night starts in the dusk light with the family-friendly Family Time sessions first. After 7pm the site becomes our full scary trail with Scream Time sessions. Scream - 15+
Screamtime is the ultimate after-dark scare experience, designed for thrill-seekers and horror fans! Step into a world of immersive live-action scares, terrifying characters, and atmospheric sets that will keep you on edge from start to finish. Creepingly curated to weave you through the dark, terrifying corners of the Haunted Margam Park & Castle – including secret spaces open normally only to the deathly spirits themselves and out into the eerie dark grounds of the Estate.
The experience takes approximately 40-60 minutes to complete, if you make it out!
Partway through, catch your breath in our Scare Village: grab devilish street food, drinks at the Spookeasy bar, toast ghostly marshmallows, or hit the fairground for a wicked break before you face the shadows again.*
Strictly for the bold. Not for the faint-hearted!! Aged 15 years and over.

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Family - PG
Spookytime Family sessions are the ultimate family Halloween adventure— Made for families and fearless fun-seekers aged 5 and up! Journey through an interactive, immersive route that takes you deep into the venue’s secret indoor spaces and out into the mysterious grounds. Get ready for themed sets, playful surprises, and scare actors who’ll make you jump, shriek, and laugh out loud. Every twist and turn brings new excitement—expect shrieks and delights, unexpected encounters, and memories you’ll be talking about all year!!
The experience lasts around 40–60 minutes, but the chills and giggles will haunt you long after you leave!
Ready for a breather? Partway round, dive into the Shadows of our Scare Village*—grab tasty food and drinks, toast marshmallows over the fire pits, and soak up the atmosphere before you take on the rest of the route.
And for even more thrills, check out the Screamtime spooktacular fairground* — if you’re brave enough!
*Separate charges apply for food and drink and fairground rides.

We sometimes capture spooky snaps and eerie video moments during Screamtime to share the fun on our socials and website. Our team focuses on the atmosphere, not close-ups — but you might appear in the background. If you’d rather stay unseen (like a friendly ghost), just let our team know when you arrive. (Search terms: photo, photography, filming, video, camera, marketing)

We strongly advise you not to attend Scream Time if you are pregnant, are of a nervous disposition, suffer from claustrophobia, are prone to seizures, have heart or respiratory problems or any other physical or psychological sensitivities, which might make an event designed to terrify you (or for spooky time sessions make you jump/be spooked) be unsuitable.
All areas may contain queues, strobe lighting, smoke machines, laser lighting, latex, small tight spaces, darkness, uneven flooring, water effects and loud distressing music. For those with mobility issues/using mobility aids, please read the Accessibility section below.

Please choose your scare wisely!

Family Time - we recommend this as a PG experience. Suitable for brave souls aged 5 and upwards. For those wanting to enjoy the light-hearted spooky but fun side of Halloween – jumps and giggles & a fab night out for the whole family!
Scream Time (15) – is strictly for BRAVE 15 years old and over. For those who crave spine-chilling terror. This is not for the faint of heart! Please note – professional scare actors are used throughout, and they will not break character. This session is designed to terrify. Please only come along to the Adult Terror sessions if you want to be very, very scared! But, if you think your child (under 15) can handle the fear factor (and you are accompanying them throughout) then they can come and join the scary sessions!!!!
For the faint-hearted over 15 years old, we recommend joining the Family sessions.

Yes, Scream Time takes place in the late afternoon/evening in October and November in the UK – we expect some bad weather! At Margam the event is outside, with one large section through the Castle. The Scare village has under-cover seating so you can still enjoy your ghostly goodies.

Wrap up warm, wear your boots/wellies & don’t be scared of a little bit of rain!!!!
*In the unlikely event that the weather was so extreme that it posed a Health and Safety risk, Scream Time would not proceed on that evening, all guests would be notified in advance of this with details of how to re-arrange their visit.

(Search terms: storm, wind, lightening, snow)

Regrettably no. We love our 4 legged friends, but the nature of our experience means that it is not suitable for dogs, so please leave them safely tucked up at home!

All visitors must remain on the clearly marked path at all times and in the designated sections of the Castle or within the front of house areas at Scare Village. All children and vulnerable adults must be closely supervised at all times. Scream Time takes place in the autumn, in the dusk/after dark in a country estate setting. All areas other than the clearly marked path and Scare Village front of house will have potential trip hazards and risks to health and safety, which may be difficult to see during the time that Scream Time is operational. So stick to the path at all times and adhere to any instructions/advice given by our stewarding staff. Please note that there are areas of unfenced water located off the path at Scream Time. Conditions on the trail will be continually monitored by our onsite team, but we would remind all visitors that the event takes place in an outside, country setting over Autumn after dark. So please dress appropriately, with suitable footwear and exercise caution. All visitors agree to adhere to our conditions of entry at the time of purchasing their tickets and failure to do so will result in your being deemed to be trespassing and removed from site.

Scream Time takes place predominantly outside, in the Autumn. We are open seven days a week throughout the duration of the Event. We will therefore be open and operational throughout all usual Autumnal weather conditions, which will include inclement weather. We remind all customers to dress appropriately for the weather. The health and safety of our visitors and staff remains at all times our paramount consideration. Throughout every day of the Event, weather conditions will be continuously monitored by the Scream Time team and with our venue partners. In the unlikely event that weather conditions on site, on any given night, posed a risk to the health and safety of our visitors or staff, that night's event would be cancelled. Any decision to cancel would be made as early as possible on the day of the Event and by 2pm at the latest. Any decision to cancel any night of the trail will be made by the Organisers in conjunction with our Venue partners. Any such decision will be final.
All guests with pre-booked tickets for that night will be contacted via email (and SMS if mobile phone number provided) to notify them of any cancellation and the next steps for -booking.

(Search terms: weather, storm, cancel)